Call Centers Canada - TigerTel/UTR

Web Response

Internet capabilities and web enabled call center facilities have forever changed the way we view customer service, Although the telephone still accounts for 97% of all business transactions, the Internet is making steady progress in the world of web based help desk solutions. In a recent Dieringer Research Group survey, less than a third of respondents said that they were "extremely satisfied" with email or phone customer support channels.

What is Web Response?

TigerTel/UTR offers unique web response solutions by combining computers, telephones, the Internet and live agents in one seamless package. TigerTel/UTR solutions save time and money, and bring proven abilities in contact efficiency and care.

Now, TigerTel/UTR no longer has to emulate the client's internal systems, though we can -- but we can also be live on a client's system in real-time!

Throughout our call centers in Canada, TigerTel/UTR offers several Web Support options:

• Web Chat lets your web site visitors engage in a live, two-way text chat with a trained TigerTel/UTR agent at our web based help desk acting on your company's behalf
• Web Pop automatically provides our agents with a pop-up screen of your web site, intranet or web script so that it is right in front of them when your customer calls. This allows our web enabled call center to coordinate perfectly with the incoming call.
• Web Callback lets a visitor request a callback at a specific time. Our agent will be notified promptly to comply with your customer's request for ecommerce transaction support.
• Web Push lets our Agent assist your web visitor in finding additional information through guided "co-browsing" systems.
• Email Response directs your customer's emails to TigerTel/UTR agents so we can respond precisely as you have directed, using formatted replies provided by you, or escalate urgent messages to you as required.

Human interaction is paramount because studies show that 65% of consumers who shop on corporate web sites abandon them prior to purchasing or completing their transactions due to unanswered questions. TigerTel/UTR changes that.

For more information regarding call centers Canada industry leader TigerTel/UTR