Telephone Answering Service Article - TigerTel/UTR

Telephone Answering Service: The Call Center Frontline

The frontline of any call center starts with the telephone answering service, for TigerTel/UTR, That first voice, that first impression via telephone answering service is the foremost critical component in representing any company. And it is a voice that must resonate with confidence, experience and empathy in providing the essential services or information required by callers.

The goal in providing key telephone answering service is twofold, firstly it must judiciously and professionally represent the call center company client; their products and their services. Secondly, it must courteously and professionally meet the needs and expectations of the caller on the other end of the phone.

As a call center telephone answering service provider, we understand that. TigerTel/UTR has been a leader in the Canadian telecommunications industry for decades. Our commitment is in providing our clients state-of-the-art technology solutions fronted by capable, courteous, service-oriented professionals.

Among our many telephone answering service capabilities are:

• exclusive toll-free 800 and local numbers
• vanity numbers
• call center locations across Canada
• specialized call screening
• voicemail services
• online account access
• message dispatch options
• online messaging via web or email
• audio recording for all calls
• emergency response specialists
• custom account design
• interfacing with client web site
  

As recipient of the Canadian Call Center Award of Distinction for three consecutive years, in addition to multiple other awards, TigerTel/UTR is exceptionally proud of our client commitment, both in terms of the technology we employ. And in the professionals we employ. As the Canadian call center company with the lowest turnover rate in the country, our metrics for success are measured in tangible goals that have become the industry standard.

But it all starts with the very first voice you hear on the phone. That initial point of contact that sets the tone. For us. For our clients. But most importantly, for the people we respond to on behalf of our clients.

About TigterTel/UTR

Telephone answering service and call center industry leader TigerTel/UTR specializes in inbound and outbound call center solutions and services for clients throughout North America. With multiple call centers in Canada, TigerTel/UTR has built an infrastructure that provides personalized services to our clients while at the same time delivering world-class results at every level. From traditional message center services to sophisticated customer relationship management applications, our range of call centers and voice messaging solutions support and enhance the business strategies of TigerTel/UTR clients! Complete services are also available in French.

For more information about call centers Canada industry leader TigerTel/UTR