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Technology TigerTel/UTR Call Center Call Center Outsourcing Call Center Services Call Center Solutions Inbound Call Center Outbound Call Center Direct Response DRTV Computer Telephony Integration Web Response Disaster Recovery Digital Voice Logging Off-Site Monitoring Lead Generation Customer Acquisition Customer Retention Call Center Technology |
Outbound Call Center Technology - TigerTel/UTR
Outbound Call Center Technology
ConsumerCare? - Performance Without AnnoyanceTeleDirect delivers all of the features required for compliance under the umbrella name of "Consumer Care". This program revolves around a comprehensive set of features that are built directly into the Liberation 6000? solution and minimize consumer annoyance while at the same time ensuring compliance with federal and state guidelines. Third Party Connect?This feature enables an agent to transfer a live call to a telephone number on the public switched telephone network or the customer's PBX. When the third party answers the phone, the agent may talk to the third party while the called party is still on hold, and may conference the parties together or cancel the conference and return to the called party. Third Party Connect? also enables the agent to drop off the call without disruption. Customized and Real-Time ReportingThe Liberation 6000? includes comprehensive historical and real-time campaign reporting tools. These tools include a reports utility that offers over 22 standard campaign and agent performance reports a vital part of our outbound call center technology solutions. Digital Voice Logging?This feature enables the monitoring of agents who are logged into the Liberation 6000? system, as well as the ability to record, review, retrieve, organize, catalog and archive digital audio recordings. It can be used for clients to audit scripts early in the campaign to make revisions depending upon the call feedback. Play Recorded MessageThe Play Recorded Message feature enables the system or an agent to play a prerecorded message. This option is primarily intended to be used in campaigns when an answering machine is detected. Once the message is complete, the system disconnects the call. For more information about Canadian outbound call center technology industry leader TigerTel/UTR quality |
TeleDirect's Liberation 6000? is a comprehensive customer interaction managment solution enabling customers to create, launch and manage highly targeted and successful marketing and retention compaigns and plays a significant role in our outbound call center technology solutions.