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Call Center Services - TigerTel/UTREmergency Response
Disaster RecoveryFor particular accounts, TigerTel/UTR facilitates the execution of disaster recovery plans by acting as the awareness contact or the central command point. Emergency Response is an essential service for providers who guarantee their customers a maximum response time in the event of service disruption or equipment malfunction. The call center becomes the service provider's first level of response. CSR's initially screen calls to determine the level of action required. Following detailed instructions the CSR escalates the call accordingly to ensure the service provider meets or exceeds their guaranteed response time. For more information regarding Canadian call center industry leader TigerTel/UTR |
Emergency Response is a 24-hour matter. Urgent calls require call-handling expertise, consistent processes and accurate information to be disseminated quickly. Our Emergency Response team will electronically document and forward any emergency message to you via text pager, fax, email, FTP or any combination of these options. We will adhere to the customized escalation procedures you establish.