|
TigerTel/UTR Call Center Call Center Outsourcing Call Center Services Call Center Solutions Inbound Call Center Outbound Call Center Direct Response DRTV Computer Telephony Integration Web Response Disaster Recovery Digital Voice Logging Off-Site Monitoring Lead Generation Customer Acquisition Customer Retention Call Center Technology |
Disaster Recovery - TigerTel/UTRWhat is disaster recovery?
For particular accounts, TigerTel/UTR facilitates the execution of disaster recovery plans by acting as the awareness contact or the central command point. Emergency response is a mission critical essential service for providers who guarantee their customers a maximum response time in the event of service disruption or equipment malfunction. The call centre becomes the service provider's first level of response, their first point of contact. Customer service representatives initially screen calls to determine the level of action required. Following detailed instructions, TigerTel/UTR customer representatives, acting on behalf of our clients, escalate the call accordingly to ensure the service provider meets or exceeds their guaranteed response time. For more information about TigerTel/UTR call center disaster recovery, emergency response |
Put simply, disaster recovery is the ability to respond to an interruption in services by implementing a disaster recovery plan to restore an organization's critical business functions.