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Digital Voice Logging - TigerTel/UTRWhat is digital voice logging?
For more information about TigerTel/UTR call center digital voice logging |
Digital voice logging is part of the customer interaction management solution, the process of monitoring customer service representatives interaction with customers. In addition to monitoring, digital voice logging has the ability to record, review, retrieve, organize, catalog and archive digital audio recordings. It can be used by clients to audit scripts early in the campaign to make revisions depending on the call feedback.