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TigerTel/UTR Outbound Services Customer Acquisition Customer Retention Market Research Not-For-Profit Database Technologies Inbound Services CRM DRTV - Direct Response Not-For-Profit Order Entry Technical Support Emergency Response Dealer Locate Seminar Registration Ticket/Lottery Sales Web Response Telemessaging Other Services Voice Messaging IVR |
Customer Retention - TigerTel/UTR
Our customer retention solutions capitalize on each contact, allowing us to analyze customer databases, assess operations and parameters, and provide more accurate targeting for future sales campaigns. Tracking customer value over time against the cost of acquistion helps to improve the quality of sales processes while reducing the total cost of acquisition. Customer Cross-Selling and Up-Selling: This customer retention service is designed to assist a TigerTel/UTR client to develop and upgrade its customer base. Up-selling entails contacting current clients in order to upgrade existing contracts or buying levels. Cross-selling entails adding new products or new locations to the clients' buying profiles. TigerTel/UTR is able to assist its clients to maximize the revenue potential from their existing customer base. Customer Satisfaction SurveysThe objective of these services is to maximize satisfaction and customer retention, for example, by conducting customer service surveys, focusing on areas of dissatisfaction and reporting action items back to the client. The client uses the information to develop sales, marketing and customer retention strategies. Confirmation ServicesDespite the advances in technology and the ability to conduct transactions without any human interaction, often a client requires order follow-up and confirmation for any kind of automated transaction. Order content can be confirmed, credit cards verified and shipping addresses obtained. This reduces the client's exposure to an expenses in, inventory loss and shipping costs. It also improves customer confidence, strengthens the relationship and improves customer commitment and satisfaction, key to customer retention. An increase of 5% in customer retention loyalty can increase profitablility by 25% to 80% according to the Harvard Business School. For more information regarding Canadian customer retention industry leader TigerTel/UTR |
Customers, subscribers, or donors are the most valuable asset in an organization's treasury making customer retention a priority for any company. Nurturing them and attending to their ongoing satisfaction is a paramount concern. This concern can be addressed by leveraging our contact experience, our technology, and our economies of scale to benefit your customer base, both present and future.