Position: Part-time Bilingual
Inbound Call Centre Representatives (Spanish/English)
Location:
Vancouver, BC (Downtown 5 minutes from the Skytrain)
Number
of Positions:
15
Start
Date:
ASAP
TigerTel/UTR - "The Power to Respond" is a leading North American supplier
of Inbound and Outbound Outsource Call Centre services. With 12 locations
across Canada, we have the technology and the infrastructure to develop and
support flexible customer service and sales solutions to meet all potential
client needs. TigerTel/UTR is in search of motivated individuals who are
looking for a job opportunity that offers convenient hours and a strong team
environment.
Job Description:
As the
front-line contact for our clients? customers, you will represent a wide
variety of clients. With the use of different software applications,
your responsibilities will include, professionally answering multiple
inbound call types and providing a superior level of customer service on
every call. These responsibilities will be carried out in both English
and Spanish.
Responsibilities:
-
ensure
customers are sold the right products and services.
-
to
better understand product features, benefits and uses in order to complete
the sale or retain the customer.
-
and/or cross-sell products and services.
-
interactions.
-
profile and interaction history.
-
problems and/or errors in a timely manner.
-
payment information (credit card transactions and financing
applications).
-
professionally and efficiently.
Qualifications:
-
call centre, customer service, or sales environment
-
verbal and written communications
-
skills
-
ability to multi-task
-
communication skills
-
written, in English and Spanish.
-
(24/7) environment
If you
are interested in applying for this position you may do so by forwarding
your resume with a covering letter via e-mail at
vancouver@tigertel.com or fax to:
604-669-5934, attn: Human Resources. Please include the Position Title
in the subject line of your email.
