Position: Part-time
Customer Service - Inbound Call Centre Representatives
Location:
Vancouver, BC (Downtown 5 minutes from the Skytrain)
Number
of Positions:
15
Start
Date:
ASAP
TigerTel/UTR - "The Power to Respond" is a leading North American supplier
of Inbound and Outbound Outsource Call Centre services. With 12 locations
across Canada, we have the technology and the infrastructure to develop and
support flexible customer service and sales solutions to meet all potential
client needs. TigerTel/UTR is in search of motivated individuals who are
looking for a job opportunity that offers convenient hours and a strong team
environment.
Job
Description:
As the
front-line contact for our clients? customers, you will represent a wide
variety of clients. With the use of different software applications, your
responsibilities will include, professionally answering multiple inbound
call types and providing a superior level of customer service on every
call.
Responsibilities:
Be
motivated to meet all customer service and sales targets.
Use
selling skills proficiently to ensure customers are sold the right products
and services.
Provide assistance to customers to better understand product features,
benefits and uses in order to complete the sale or retain the customer.
Take
every opportunity to up-sell and/or cross-sell products and services.
Promote
brands by inspiring and educating customers.
Assist
customers with web-based interactions.
Accurately capture customer profile and interaction history.
Report
web-related or system problems and/or errors in a timely manner.
Take
product orders and process payment information (credit card transactions and
financing applications)
Handle
all customer interactions professionally and efficiently.
Subscribe customers to our E-mail Newsletter or other direct marketing
tools.
Qualifications:
Minimum
1 year experience in a call centre, customer service, or sales environment
Demonstrated proficiency in both verbal and written communications
Advanced computer keyboarding skills
Excellent interpersonal skills and ability to multi-task
Exceptional telephone communication skills
Must be
fluent in English (2nd language is an asset)
Flexibility to work in a shift (24/7) environment
If you
are interested in applying for this position you may do so by forwarding
your resume with a covering letter via e-mail at
vancouver@tigertel.com or fax to:
604-669-5934. Please include the Position Title in the subject line of your
email.
