Position: Bilingual Call
Centre/Customer Service Representatives - Inbound
Location:
Toronto, ON (North York)
Number
of Positions:15
Start
Date:
ASAP
Job
Description:
As the
front-line contact for our clients? customers, you will represent a wide
variety of clients and, through the use of different software applications,
you will be responsible for professionally answering multiple inbound call
types and providing a superior level of customer service on every call.
Examples of these call types are:
We are
currently recruiting individuals who are fluently bilingual in English and
one of the following languages: French, Spanish, Korean, Cantonese, or
Mandarin
Responsibilities:
-
customer service and sales targets.
-
ensure customers are sold the right products
and services.
-
to better understand product features,
benefits and uses in order to complete the sale or retain the customer.
-
and/or cross-sell products and services.
-
educating customers.
-
interactions.
-
profile and interaction history.
-
problems and/or errors in a timely manner.
-
payment information (credit card transactions and
financing applications).
-
professionally and efficiently.
-
Newsletter or other direct marketing
tools.
Qualifications:
-
customer service experience
-
telephone manners
-
clearly and effectively, both verbally and in
writing
-
skills (Windows based, Microsoft Office,
etc.)
-
structured call centre environment
-
hour/7-day environment
-
shifts Monday to Sunday (Holidays and
Weekends included)
If you
are interested in applying for this position you may do so by forwarding
your resume with a covering letter via e-mail at
careers@tigertelutr.com or fax to: 416-445-2325, attn: Human Resources.
Please include the Position Title in the subject line of your email.
