Outbound Call Center Services - Capabilities - TigerTel/UTR

Expertise

Our management and client services team across Canada are seasoned experts in providing outbound call center services. Their passion, their experience and their creativity have enabled them to design and deliver outbound contact solutions with unqualified success!

Recruitment

Our seasoned recruitment professionals have a solid history of "mass recruitment" practices. Our search strategies, our screening techniques and our stringent criteria enable us to select the most suitable candidates. in addition, we assign candidates to compaigns, based on the specific skills and characteristics required. This form of "customization" enables us to maximize each and every campaign!
Telemarketing is not a job for everyone but, at TigerTel/UTR, we pride ourselves in finding people who love the work and excel at it. Good listening skills, enthusiasm, knowledge, and an aggressive approach are qualities that best describe our agents.

Training

For each campaign, we develop an exhaustive series of training activities to ensure that our agents are presenting our clients transparently and seamlessly. Our agents have been trained to meet and exceed the stringent DALBAR customer support specifications by which financial industry customer service centers are measured.

Scripting

Script development is, along with ageny training, paramount in preparing for a successful campaign. Years of experience allow us to work with you to 'flow chart' call progress and then translate that into the most concise and effective approach possible to achieve your objectives. Our scripts are customized to address 'wam lead' call list prospects in a non-intrusive and helpful manner. We want people to be pleased to hear from us when we call on your behalf and we are observant of all North American privacy legislation and 'do-not-call' directives.

For more information regarding Canadian outbound call center services industry leader TigerTel/UTR