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TigerTel/UTR Call Center Call Center Outsourcing Call Center Services Call Center Solutions Inbound Call Center Outbound Call Center Direct Response DRTV Computer Telephony Integration Web Response Disaster Recovery Digital Voice Logging Off-Site Monitoring Lead Generation Customer Acquisition Customer Retention Call Center Technology |
Call Center Training - TigerTel/UTRNo other call center has as low an agent turnover rate - so you always know there's experience and consistency on the frontlines.
Through our call center training and motivation, TigerTel/UTR agents follow a 3-level program. Every agent is trained extensively with quality control assured through monitoring. Agent training is a constant activity with training sessions held every day. This includes attention to key phrase use, spelling check, numerical and data entry accuracy, alertness, account knowledge, and efficient call handling in addition to perfection in conversational skills and human interaction. Our call center training with agents on individual clients applications involves inviting our clients to participate and audit in the design and delivery of the initial training launch which details all of the required information required to represent the client effectively including orientation on the clients overall operation and mission. Floor supervisors direct and monitor our agents and your statistics. Ongoing professional development is encouraged and supported. The TigerTel/UTR work environment and our high agent standards mean unmatched excellence and superiority for our clientele. For more information about Canadian call center industry leader TigerTel/UTR training, |
With TigerTel/UTR call center training, our agents are hired for their positive approach, good attitude and flexibility. They understand your values. We favor skill, creativity and an aptitude for constant person-to-person interaction. So, your business always sounds professional and concerned.