Call Center Technology - TigerTel/UTR

At TigerTel/UTR our call center technology, incorporating technical and operational capabilities are vital to the success of your customer contact solution. The advancements we make allow us to acquire more customers for your company, while at the same time retain and care for more of your existing customers.

Off Site Monitoring Capability

You may elect to monitor your inbound or outbound calls at any time by dialing a private number and entering a code. This allows you to listen in real time to agents working on your behalf - a noteworthy way of ensuring quality.

Web Connectivity

High speed and reliability are the two elements to good web communication. We ensure that both are considered in securing this important connection to the business and consumer communities.

Disaster Recovery

When the lights go out, we don't because uninterrupted power supplies and/or generators support our infrastructure and protect your business. All mission critical call center systems are on generators to maintain service delivery to our clients, not to mention fully networked redundancy for call distribution in case of an emergency.

If main power is interrupted, the generators provide full power within 20 seconds. Power is maintained with prearranged gas supply for as long as it is required.

Report and Data Generation

File and data delivery to the customer's specification can be accomplished, using email, FTP, BBS in either batch or single unit modes. Every business and every IT/IS department has a preference. We take care to address each client on the basis of their file and delivery preferences.

Digital Voice Logging

This is audio insurance that conversations between your customers and our agents are always subject to word-by-word scrutiny and review, as well as a legal backup, should the need arise.

For more information about Canadian call center technology industry leader TigerTel/UTR